Shipping Policy

At Fae Braids, every order is carefully packed and sent on its way with a little touch of magic.

At this stage, we ship within Australia only. International shipping is not currently available, but we hope to send our creations to more corners of the world in the future.

Free Standard Shipping

Enjoy free Australia Post Parcel Post shipping on Australian orders over $100.

The $100 minimum is calculated after any discounts or promotional codes have been applied and excludes shipping charges.

Free shipping applies to standard Parcel Post only. Express Post remains available for an additional charge displayed at checkout.

Australia Post Shipping Rates

Our shipping prices are based on Australia Post’s retail parcel rates effective from 1 July 2026.

Standard Shipping — Parcel Post

Up to 250g: $10.20
Over 250g to 500g: $11.70
Over 500g to 1kg: $16.00
Over 1kg to 3kg: $20.25
Over 3kg to 5kg: $24.45

Express Shipping — Express Post

Up to 250g: $13.20
Over 250g to 500g: $15.20
Over 500g to 1kg: $20.00
Over 1kg to 3kg: $24.75
Over 3kg to 5kg: $32.95

These are Australia Post postage-only prices for parcels using other packaging. The final shipping charge may depend on the parcel’s actual weight, cubic weight, size and destination. Australia Post calculates applicable postage using the greater of the parcel’s actual or cubic weight.

Australia Post may change its prices from time to time. Where this occurs, the shipping prices shown at checkout will apply.

Order Processing

All orders are prepared and packed with care.

Please allow approximately 2–5 business days for your order to be prepared before dispatch.

Custom, personalised, handmade or made-to-order creations may require additional preparation time. Any expected timeframe will be shown in the product description or communicated after your order is placed.

Processing times do not include weekends, public holidays or Australia Post delivery timeframes.

Choosing Express Post speeds up delivery after dispatch but does not shorten the time needed to prepare your order.

Delivery Timeframes

Estimated delivery timeframes depend on your location and the service selected at checkout.

Parcel Post delivery times vary depending on the destination.

Express Post is Australia Post’s fastest domestic parcel service and generally takes approximately 1–3 business days, although this is not guaranteed for every location.

Delivery estimates begin once your parcel has been dispatched. Delays may occur because of:

• Australia Post network disruptions
• Public holidays
• Severe weather
• Peak shopping periods
• Remote or regional delivery locations
• Events outside the reasonable control of Fae Braids

Tracking

Tracking is included with Parcel Post and Express Post orders.

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

Please allow some time for the first tracking update to appear in Australia Post’s system.

Delivery Addresses

Please carefully check your full name, street address, suburb, state, postcode, email address and phone number before completing your order.

Fae Braids is not responsible for delays, failed deliveries or parcels sent to the wrong location because incorrect or incomplete delivery details were provided.

Please contact us as soon as possible if you notice an error. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been packed, labelled or dispatched.

Authority to Leave

Australia Post may leave a parcel in a safe location where permitted.

Where a parcel has been delivered under an authority-to-leave arrangement or placed in a safe location, responsibility for the parcel passes to the customer once Australia Post records it as delivered.

We recommend selecting a secure delivery address where someone can safely receive or collect the parcel.

Delayed Parcels

Delivery timeframes are estimates and delays can occasionally occur.

If your parcel appears to be delayed, please check the tracking information first. You may then contact us with your order number, and we will assist with an Australia Post enquiry where appropriate.

Lost Parcels

A parcel will not be treated as lost until Australia Post has completed its investigation or confirmed that it cannot be located.

Where Australia Post confirms that a parcel has been lost, we will work with you to arrange an appropriate resolution.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot find it, please:

• Check around the delivery address and any safe-drop locations
• Ask other household members
• Check with neighbours, reception or building management
• Look for a collection card or Australia Post notification
• Contact Australia Post using the tracking number

Please contact us if the parcel still cannot be located after completing these checks.

Returned Parcels

A parcel may be returned to us because of:

• An incorrect or incomplete delivery address
• Failure to collect the parcel
• Repeated unsuccessful delivery attempts
• Refusal of delivery

Where this occurs, the customer may be required to pay the applicable shipping charge before the parcel can be sent again.

Original shipping costs are not refundable unless required under the Australian Consumer Law or the return occurred because of an error made by Fae Braids.

Orders that originally qualified for free shipping may still incur a new shipping charge if they need to be resent.

Damaged Orders

Please contact us as soon as possible if your order arrives damaged.

Include:

• Your full name
• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the parcel, packaging and shipping label

Please keep the product and all packaging while the matter is being reviewed.

Incorrect or Missing Items

If your order contains an incorrect item or something is missing, please contact us promptly with your order number and clear photographs of what you received.

We will review the issue and arrange an appropriate resolution.

International Shipping

Fae Braids currently ships within Australia only.

International orders and deliveries are not available at this stage.

Changes to This Policy

We may update this Shipping Policy when our services, delivery providers or postage prices change.

The shipping terms and prices displayed at checkout when your order is placed will apply to that order.

Contact Us

For help with an order or delivery, please contact Fae Braids and include your order number so we can find your parcel and help as quickly as possible.