Legal Notice

This website is owned and operated by Fae Braids.

Business name: Fae Braids
Legal entity: Lauren Frances Justins
ABN: 
Business location: Australia
Email: faebraids@gmail.com

By accessing, browsing or purchasing through this website, you acknowledge and agree to the terms outlined in this Legal Notice and any other policies published on the website.

Website Information

The information provided on this website is intended for general information and shopping purposes only.

Fae Braids takes reasonable care to ensure that product descriptions, images, prices, availability and other website content are accurate. However, occasional errors, omissions or technical issues may occur.

We reserve the right to correct errors, update information, withdraw products or amend website content where reasonably necessary.

Nothing in this notice permits Fae Braids to make misleading representations or avoid obligations under the Australian Consumer Law. Information about products, pricing, delivery and availability must remain accurate and based on reasonable grounds.

Product Images and Colours

We make every effort to represent our products and colours as accurately as possible.

However, the appearance of colours may vary due to:

• Screen and device settings
• Display brightness
• Photography and lighting
• Individual colour perception
• Natural differences between product batches
• Handmade or custom production methods

Images are provided as a guide and may not always represent the exact colour, placement or appearance of the finished product.

Minor variations that do not affect the product’s quality, purpose or overall description are not considered faults.

Hair Colour Matching

Any colour recommendations provided by Fae Braids are based on the information, photographs and descriptions supplied by the customer.

Lighting, filters, camera quality and screen settings can affect how colours appear. For this reason, we cannot guarantee an exact colour match unless expressly agreed in writing.

Customers are encouraged to contact us before ordering if they require assistance selecting colours.

Product Use and Care

Customers are responsible for reading and following all product descriptions, warnings, application instructions and care directions.

Products must only be used for their intended purpose.

Fae Braids is not responsible for damage caused by:

• Incorrect use or application
• Failure to follow care instructions
• Improper installation
• Cutting, colouring, washing or altering a product
• Excessive heat or chemical exposure
• Improper storage
• Normal wear and tear
• Use of a product for an unintended purpose

This section does not exclude any right or remedy that cannot legally be excluded.

Allergies and Sensitivities

Customers are responsible for reviewing product materials and ingredient information before use.

If you have allergies, skin sensitivities or scalp concerns, you should seek suitable professional advice and complete an appropriate patch test where relevant before using a product.

Discontinue use immediately if irritation, discomfort or an adverse reaction occurs.

Fae Braids does not provide medical advice, diagnosis or treatment.

Availability

All products are subject to availability.

Placing an order does not guarantee that an item is available. If a product becomes unavailable after an order is placed, we will contact the customer and offer an appropriate resolution, which may include:

• A replacement product
• An alternative colour or style
• A store credit
• A refund for the unavailable item

No substitution will be made without the customer’s agreement.

Pricing

All prices are displayed in Australian dollars unless otherwise stated.

Prices may be changed without notice, but changes will not affect an order that has already been accepted and paid for unless an obvious pricing error has occurred.

Any applicable shipping charges will be shown at checkout before payment is completed.

Orders

Fae Braids reserves the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable
• An obvious pricing or description error has occurred
• Payment cannot be verified
• Fraudulent activity is suspected
• Delivery information is incomplete or invalid
• The order breaches a published policy
• The order cannot reasonably be fulfilled

Where payment has already been received for a cancelled order, the applicable amount will be refunded unless the cancellation relates to fraudulent or unlawful activity requiring further investigation.

Australian Consumer Law

Nothing in this Legal Notice excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Products sold to Australian consumers come with automatic consumer guarantees. Where a product fails to meet an applicable guarantee, the customer may be entitled to a repair, replacement, refund or another appropriate remedy depending on the circumstances.

Any limitation or exclusion contained in this notice applies only to the maximum extent permitted by law.

Returns and Shipping

Purchases are also governed by the Fae Braids:

• Returns, Refunds and Exchanges Policy
• Shipping Policy
• Privacy Policy
• Website Terms and Conditions

These policies should be read together with this Legal Notice.

Where there is an inconsistency, mandatory rights under Australian law will take priority.

Intellectual Property

Unless otherwise stated, all content appearing on this website is owned by or licensed to Fae Braids.

This includes:

• Business names and branding
• Logos
• Product names
• Product photographs
• Graphics and icons
• Website designs
• Written descriptions
• Videos
• Artwork
• Social-media content
• Custom colour combinations and promotional material

Website content may not be copied, reproduced, republished, distributed, modified, sold or used commercially without prior written permission.

Customers may save or print website content for personal, non-commercial use only.

Customer Content

Where a customer submits a photograph, review, testimonial or other content, they confirm that:

• They have the right to provide it
• It does not infringe another person’s rights
• It is not unlawful, misleading, abusive or offensive
• Any people shown have consented to its submission where required

Fae Braids will not publish customer photographs or personal content for promotional purposes without permission.

Third-Party Links

This website may contain links to third-party websites, payment providers, social-media services or delivery providers.

These external websites are operated independently. Fae Braids does not control their content, availability, security or privacy practices and is not responsible for loss caused by the use of a third-party service, except where responsibility cannot legally be excluded.

Customers should review the relevant third party’s terms and privacy policies before using its services.

Website Availability

We aim to keep the website available and operating correctly, but uninterrupted access cannot be guaranteed.

Access may occasionally be interrupted because of:

• Website maintenance
• Technical faults
• Hosting issues
• Payment-system outages
• Cybersecurity incidents
• Events outside our reasonable control

Fae Braids is not responsible for temporary website unavailability except to the extent required by law.

Security

Customers are responsible for keeping their account details, passwords and devices secure.

Please contact Fae Braids promptly if you believe an account or payment method has been used without permission.

Although reasonable security measures may be used, no internet transmission or storage system can be guaranteed to be completely secure.

Privacy

Personal information is handled in accordance with the Fae Braids Privacy Policy and any applicable Australian privacy laws.

The Privacy Act and Australian Privacy Principles may apply to a small business depending on its activities and circumstances. Businesses covered by the Privacy Act must comply with requirements relating to the collection, use, disclosure, security and access of personal information.

Limitation of Liability

To the maximum extent permitted by law, Fae Braids is not responsible for indirect or consequential loss arising from:

• Use of this website
• Reliance on general website information
• Delayed delivery outside our reasonable control
• Customer misuse of a product
• Incorrect information provided by a customer
• Unauthorised changes made to a product after delivery
• Third-party websites or services

Nothing in this section limits liability where doing so would be unlawful.

Indemnity

To the extent permitted by law, you agree to compensate Fae Braids for reasonable loss, damage or expense caused by your unlawful use of the website, infringement of another person’s rights or serious breach of these terms.

This provision does not apply where the loss was caused by Fae Braids or where enforcing it would be unfair or unlawful.

Governing Law

This Legal Notice is governed by the laws of New South Wales, Australia.

Any dispute will be subject to the jurisdiction of the courts and tribunals of New South Wales and any applicable Commonwealth jurisdiction.

Consumers may also have rights to bring a claim in another Australian jurisdiction where required by law.

Changes to This Notice

Fae Braids may update this Legal Notice from time to time to reflect changes to the website, business operations or applicable laws.

The updated version will take effect when published on the website. Changes will not retrospectively remove rights that have already arisen.

Last updated: 07/07/2026

Contact

Questions about this Legal Notice can be sent to:

Fae Braids
Email: faebraids@gmail.com
ABN: 

This template should be checked by an Australian solicitor before publication, particularly once the legal entity name, ABN, location, website functions and product range are confirmed. Australian government guidance recommends obtaining professional advice to identify the laws that apply to a particular business.